Refund & Cancellation Policy

At ChennaiAccounts, we strive to deliver the highest quality of professional tax registration, filing, and business compliance services. Since our services involve government application procedures and professional consultancy, we have established a clear Refund & Cancellation Policy to ensure transparency.

1. Cancellation Requests

Clients may request cancellation of an engaged service before work has commenced.

• Before Work Begins: If you request cancellation before we draft any documents or submit any details on government portals, you are eligible for a refund.
• After Work Begins: Once document drafting, documentation review, or filing submissions have started, cancellation requests will be subject to deduction of professional charges based on the amount of work completed.

2. Refund Eligibility Criteria

Refunds are determined based on the stage of the service:

• Full Refund: If a cancellation is requested before any document preparation or processing starts, a refund of 100% of the professional fees paid will be issued (less any bank/payment gateway transaction charges).
• Partial/Pro-rata Refund: If cancellation is requested after document preparation has started but before final submission to government portals, a partial refund will be provided after deducting a reasonable charge for professional hours spent.
• No Refund:
  • Once an application is successfully submitted to the government portal (GST, FSSAI, IT, MCA, etc.).
  • Once registration certificates, acknowledgements, or licenses are issued.
  • If the application is rejected or delayed by government authorities due to invalid or incorrect documents provided by the client.

3. Government Fees and Taxes

Please note that **Government Fees** (such as FSSAI license fees, MCA registration fees, stamp duty, trademark fees, etc.) paid to government portals are **non-refundable** under any circumstances once the payment is processed on the respective government portal. ChennaiAccounts has no control over government fee refunds.

4. Force Majeure and Rejections

Timelines for government approvals are outside the control of ChennaiAccounts. We cannot offer refunds for delays caused by government server downtimes, portal technical errors, or changes in government policies.

If an application is query-marked or rejected due to inadequate information provided by the client, we will assist you in correcting the application. However, no refunds will be provided for failures arising from client non-cooperation or invalid credentials.

5. Refund Processing Timeline

Upon approval of a refund request by our billing department, the refund will be processed and credited back to the original payment source (bank transfer, UPI, or payment gateway account) within **5 to 7 working days**.

6. Contact Us

If you wish to request a refund or cancellation, please email us at info@chennaiaccounts.com with your transaction details, order number, and reason for cancellation. Our team will review your request within 24–48 hours.